Q: How has COVID-19 changed the way you do business? 

Q: What measures does your practice take for reducing your risk of a cyberattack?

Microwize plays a big part in monitoring our server usage. We work with them making sure our remote users are monitored, while also being sure to deactivate old domain users. IP addresses are monitored, and passwords will get changed if we feel anything nefarious is occurring. All our computers are shut down when not being used as a deterrent to any hackers. We created a shared spreadsheet between our office and Microwize listing our hardware, cloud users added, and which users have remote setups. 

Q: How does your practice stay connected with patients? 

We have found that consistently being there for our patients allows them seemingly unlimited access to reach us. We use SolutionReach to remind our patients of upcoming appointments, and we are currently re-doing our website to allow for more patient accessibility. Our patients also know they can receive most care through the telehealth services we offer. We have created an office culture and atmosphere surrounded and created by patient communication to give our patients the best quality healthcare we can deliver. 

Q: In what ways are you preparing for the future of healthcare? 

We have prided ourselves in innovation and cutting-edge surgical procedures, and now we also pride ourselves in the latest ophthalmic technologies including new instruments. We adapted to Covid by adopting a new virtual visual field technology, which allowed for decreased contamination during the time spent in the office–all with virtual reality technology. We have recently updated and purchased new ophthalmic instruments to increase accuracy and create a better office flow as well.

We are currently updating our website to give our patients the freedom to book their own appointments. We are looking into creating patient portals as well as increasing the use of EMR charges. Dr. Huynh does an excellent job utilizing the Medisoft application. All of our doctors utilize the app to keep an updated, real-time schedule of their patients for the current and upcoming days.